FAQs

A curated set of service network partners who follow tightly defined SLAsto deliver superior customer experience. Few other benefits to you -

1. Book an appointment at any time on the 21North website/ Appwith instant confirmation.
2. Doorsteps pick up and drop by 21North Ambassadors.
3. All details about the vehicle (pictures, insurance copy, RC) captured by the 21N ambassador on the app and made instantly available to the service partner and the customer.
4. Live tracking of the ambassador while coming to pick up the vehicle and while driving the vehicle to or from the service partner.
5. All estimates, revised estimates, work detail, service engineer etc uploaded by the service partner on the 21North Service Partner application.
6. Customers can eventually pay at his doorstep by card or cash.21North provides an advisory layer for the customer by using historical aggregated data to advice the customer about any abnormal jobs being undertaken by the service center. 21N have an expert team, which then coordinates to clarify and satisfy the customer about these issues.

We don’t own physical service centers. 21North is a stack that has partnered with OEM authorized, multi brand and independent garages with defined SLA’s and KPI’s. They are curated basis their specialization and listed on the 21North platform. We prefer to empower customer with choice to select their service center depending on the job requirement and customer priorities.

21North doesn’t confuse customers with too many options. We keep it simple with few options with best-suited structure and coverage for your vehicle at very competitive price available in the market. 21North acts a single point contact to manage any accident damage claims with insurance company and body repair job with service center.

You can avail emergency assistance on click of a button for towing, breakdown, out of fuel, door lock and etc. Most importantly you don’t need any subscription to avail this service and you can track help arriving to you when your family or you are in distress situation. Always be assured of a 21North assist partner around you and reach you within 60 minutes. No more calls and queues when you need quick assistance.

Expense tracker is an utility service that helps you track all expenses like fuel, vehicle wash you make on your vehicle. It helps you know your fuel meter outside the vehicle, indicates mileage of you vehicle and help you understand your driving pattern and trip analysis.